mega4dPrivacy Policy
This page describes what we collect when you use mega4d and how we keep that data protected. We at mega4d process personal information to deliver our sportsbook, live-dealer, and slot services across supported jurisdictions. Your data includes account details, payment information, transaction history, and device identifiers. We handle this information under strict security protocols and only share it with authorized partners necessary to process your payments and maintain service.
Our privacy policy applies to all users accessing mega4d from Android app or iOS browser. When you create an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), and use our platform, you acknowledge this policy. We do not sell your data. We do not use your information for marketing outside mega4d unless you explicitly consent.
This policy took effect immediately and applies to all current and future mega4d account holders. We update this policy as our service and legal requirements evolve. Continued use of mega4d after an update means you accept the updated terms.
What Data We Collect and How We Use It
We collect the following when you register for mega4d: your legal name, email address, date of birth, phone number, and residential address. We verify this information against official records before processing your first withdrawal. We also collect your government-issued identification (national ID, passport, or driver's license), a selfie holding that ID, and proof of address (utility bill or bank statement). This verification data is retained on secure servers for compliance and fraud prevention.
We record every transaction on mega4d: deposits, withdrawals, bets placed, wins, losses, and game activity. Your transaction history is viewable from your account dashboard and remains permanent. We use transaction logs to detect fraud, comply with legal reporting requirements, and manage your account balance.
We collect device information including your IP address, device model, operating system version, and browser type. This helps us detect unauthorized access and prevent account hijacking. We do not use device data for profiling or behavioral marketing.
We at mega4d do not collect cookies for tracking or advertising. We use session cookies only to keep you logged in during your browsing session. These expire when you close your browser. We do not use third-party analytics services that track your behavior outside mega4d.
Payment processor data
Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers, and mobile banking, local payment, online payment, e-wallet banks) receive your transaction data as part of payment processing. Each processor maintains its own privacy policy and data-protection standards. We do not control how they handle your information.
Data Storage and Security
We store all mega4d account data on encrypted servers located outside Indonesia. Your data may therefore be subject to data-protection laws in that jurisdiction (typically the European Union or Singapore). We encrypt data in transit using TLS 1.3 and at rest using AES-256. Our servers are backed up daily. Access to your account information is restricted to mega4d staff with legitimate business reasons and our authorized payment processors.
We monitor our systems for unauthorized access. If we detect a breach, we notify affected users via email and document the incident for compliance reporting. We cannot guarantee absolute security; we do our best to protect your data but cannot promise it will never be accessed.
Your password is hashed with a secure algorithm and never stored in plain text. If you forget your mega4d password, we reset it via a unique email link. We do not have the ability to retrieve or see your original password.
Jurisdiction and Data Retention
We at mega4d operate in supported regions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Your data may be transferred outside Indonesia for processing and backup. By using mega4d, you consent to this transfer.
We retain your account data for as long as your account remains active. If you close your account, we retain your transaction history for seven years to meet legal reporting obligations (particularly during major events like Liga 1 seasons or Piala Indonesia tournaments). Personal information like your name and ID are deleted after two years unless legal requirements mandate longer retention.
During high-volume periods (Idul Fitri, Idul Adha, Imlek, Nyepi), our data-processing systems operate on compressed timelines. This may temporarily delay data-access requests, but does not change our data-protection commitments.
Your Rights and Contact
We at mega4d grant you the following rights under applicable data-protection laws. You may request a copy of all personal data we hold about you. You may request correction of inaccurate data. You may request deletion of your data, though we may retain transaction history for legal compliance. You may object to certain processing, and we will honor your request unless we have a legal obligation to retain the data.
To exercise any of these rights, contact our support team via email or chat. We respond to data-access requests within 30 days. We do not charge a fee unless your request is excessive or unfounded.
Our support team operates in English and Indonesian during business hours. If you have questions about this privacy policy, how we collect or use your data, or suspect a security breach, reach out immediately. We take privacy concerns seriously and will investigate any complaint within 5 business days.